Tuesday, May 9, 2017

Issue with AEM DTM Integration while connecting via proxy

The below exception is thrown while integrating AEM with DTM


08.05.2017 14:06:35.894 *ERROR* [10.208.56.253 [1494270332788] POST /etc/cloudservices/dynamictagmanagement/test/jcr:content.companies.json HTTP/1.1] com.adobe.cq.dtm.impl.util.DTMConfigurationUtil Failed to obtain a response from the DTM API Server.
org.apache.http.conn.ConnectTimeoutException: Connect to api.omniture.com:443 [api.omniture.com/192.243.232.77] failed: Connection timed out
        at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:138)
        at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:318)
        at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
        at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
        at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
        at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
        at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
        at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
        at com.adobe.cq.dtm.impl.util.DTMConfigurationUtil.callDTMApi(DTMConfigurationUtil.java:210)
        at com.adobe.cq.dtm.impl.servlets.DTMCompaniesServlet.doPost(DTMCompaniesServlet.java:58)

Caused by: java.net.ConnectException: Connection timed out
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
        at java.net.Socket.connect(Socket.java:579)
        at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:239)
        at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:123)
        ... 138 common frames omitted

Based on the analysis the DTM cloud connector is not using the the proxy server details configured to establish the connection.
This is the defect with the connector, raise a ticket with Adobe support team to  receive the fix.

As a temporary fix update DTMConfigurationUtil.java in bundle - /libs/cq/cloudservices/install/cq-dtm-0.1.8.jar to support proxy server while establishing the connectivity.

DTMConfigurationUtil.java - callDTMApi

 HttpHost proxy = new HttpHost("proxy.com",80);
 RequestConfig config = RequestConfig.custom().setProxy(proxy).build();   
 apiRequest.setConfig(config);

Refer the following post for updating the java class in a bundle - http://www.albinsblog.com/2017/04/updating-salesforce-connector-jarcq-mcm-salesforce-adobe-cq5-aem.html

This post is written based on the AEM version AEM 6.1 SP1.



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